Job Descriptions



Title:                           Account Manager – Client Services

Reports To:                VP of Client Services

Location:                    Gainesville, Georgia

Classification:            Non-Exempt



The Account Manager is responsible for maintaining an effective and professional relationship with clients while positively representing ProCare. The Account Manager is responsible for client retention, renewal, and overall plan satisfaction. The Account Manager provides basic benefit consulting and training on an ongoing basis and facilitates the resolution of issues pertaining to the client. In addition, they ensure that all client deliverables are on time, accurate, and meet the needs of the client. The Account Manager will demonstrate excellent client services through resourcefulness with a high level of initiative.


Duties include but are not limited to:

Establish and maintain professional relationships with clients, which includes face-to-face meetings, effective written and telephone correspondence, good listening and comprehension skills.
Communicate daily and as scheduled with business leader so as to provide necessary, timely feedback and assessment of business relationships.
Work with sales and implementation teams to provide seamless transition to ProCare systems.
Assess, prioritize, and resolve client issues received by telephone, voice mail, e-mail, or in person.
Interview end user to collect information relating to various issues and lead user through troubleshooting techniques.
Identify, research, isolate, resolve, and follow up on all reported client issues.
Escalate more complex issues to management as appropriate.
Log and manage all open issues.
Document and retain all information pertaining to client’s program.


Job Requirements:

Bachelor's degree preferred
Ability to travel

Schedule 9:00pm – 6:00pm EST

Three years of Pharmacy Tech or PBM Account Management experience

Experience in Health Care or related field

Knowledge of PBM Industry helpful

Excellent organizational and time management skills

Excellent verbal and written communication skills

Effective presentation skills for face-to-face meetings

Advanced knowledge of Excel and other Microsoft Office applications

Ability to analyze, interpret and develop solutions effectively

Ability to work independently within a fast-paced environment with quick turnarounds


Physical Demands:

Requires sitting, standing, walking, and occasional light lifting.


I confirm that I meet or exceed the educational and experience requirements set forth herein.

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