Job Descriptions

Job Title:                    Part-Time Customer Service Representative – Pharma Team

Location:                    Gainesville, GA

Reports To:                Call Center Manager

FLSA Status:             Non-Exempt

 

SUMMARY

This is a part-time position. The Customer Service Representative is responsible for inbound/outbound calls, working with physicians and consumers on prescription verification and order entry.  Bilingual English/Spanish is a plus! Candidate must be available to work part-time hours between noon and early evening (12 noon – 6pm).

 

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

 

  • Promptly and courteously answer incoming telephone calls
  • Assess, prioritize and resolve client issues using good listening and comprehension skills
  • Escalate issues to management as appropriate
  • Document and retain all pertinent information

 

QUALIFICATIONS AND REQUIREMENTS

  • Call Center experience, both inbound and outbound, preferred
  • Commercial/Medicare/Medicaid Insurance Verification background preferred
  • Bilingual English/Spanish is a plus
  • Excellent telephone etiquette and verbal/written communication skills preferred
  • Proficient in Microsoft Office applications preferred
  • Highly organized and motivated with excellent time management skills preferred
  • Ability to work independently and on a team
  • Attention to detail

 

EDUCATION

Pharmacy Technician Certification is a plus.

 

PHYSICAL DEMANDS

Requires sitting, standing, and occasional light lifting.

 

 

I confirm that I meet or exceed the educational and experience requirements set forth herein.

 

 

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Print Name

 

 

 

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Signature                                                                                 Date

 

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